SingPost faces tougher penalties if letter targets are missed | Post & Parcel.
From the current fine of $1,000 to $5,000, the Singapore regulator has upped the penalty to $50,000 per month per service category. The standards that need to be met are 99% next day delivery for letters posted within the CBD (Central Business District) by 3pm and 98% for those destined outside of the CBD.
Singapore is about 24km x 42km with a population of about 5 million residents.
It is also one of the handful of posts that have automated sorting to mailman’s delivery sequence with the 6-digit postal code.
According to Post & Parcel, “During 2011, SingPost achieved next working day delivery rates above 99.5% for items delivered inside the centre of Singapore, and above 99.1% for items going outside the centre.” Quite impressive and it looks as though SingPost doesn’t have to lose sleep over the new standards and high fines for the time being.
I recall from my Deutsche Post days a comment by then Chairman Dr. Klaus Zumwinkel that the German Post office was doing away with express mail delivery because 99% of letters are delivered the following day within Germany any way. And if Germany can do it with a significantly larger land mass and population, so should SingPost, I guess.
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